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What payment methods do you accept? We accept various payment methods including credit/debit cards, net banking, UPI, and cash on delivery (COD) for eligible products.
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Do you offer any warranty on products? Yes, we provide manufacturer warranty on most products which can vary in duration depending on the brand and product. Additionally, we also offer extended warranty plans for some products for an extra charge.
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How do I track my order status? You can track your order status by logging into your account on our website or mobile app. You will also receive email and/or SMS notifications at various stages of the delivery process.
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Can I cancel my order after placing it? Yes, you can cancel your order before it is shipped by contacting our customer support team. If the order has already been shipped, you can refuse to accept the delivery or initiate a return after receiving the product.
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How long does it take to receive a refund? Refunds are processed within a few business days after we receive the returned product and verify its condition. The exact time it takes for the refund to reflect in your account depends on the payment method and bank.
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What if I receive a defective or damaged product? In such cases, you can contact our customer support team and initiate a return or exchange request within the specified time period. We may request for pictures or videos of the defect/damage to assist in the resolution process.
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Do you offer installation or demo services for products? Yes, we offer installation and demo services for select products such as large appliances and home entertainment systems. You can check the product page or contact our customer support team for more information.
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Can I change the delivery address after placing the order? It may be possible to change the delivery address before the product is shipped, but it depends on various factors such as the shipping carrier and the distance between the original and new addresses. Contact our customer support team to check if a change is possible.
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What if I miss the delivery of my order? The delivery person may attempt to contact you on the phone number provided or leave a delivery notification card. You can reschedule the delivery or arrange for pickup from a nearby location in such cases.
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How do I contact customer support? You can contact our customer support team through various channels such as phone, email, live chat, or social media. Check our website or mobile app for the contact details.